d’Dream Nails & Lashes Lounge

SERVICE POLICY: REFUNDS, FREE REPAIRS, AND TOENAIL INGROWN PROCEDURES

1. GENERAL POLICY STATEMENT

At d’Dream Nails & Lashes Lounge, we strive to deliver excellent nail and eyelash services in a clean, relaxing, and professional environment. While we prioritize customer satisfaction, we have established the following policies to ensure fairness and protect both clients and staff.

2. REFUND POLICY

2.1 No Cash Refunds

We maintain a strict No Refund Policy for all services rendered. Once a service has been completed and confirmed by the client, payment is considered final.

2.2 Service Satisfaction Concerns

If you are unsatisfied with any part of your service, please inform us before leaving the salon. Our team will evaluate the concern and may offer a complimentary redo or minor correction at no additional charge.

2.3 Eyelash Service Reactions

Clients with known allergies or sensitivities must inform staff prior to application. No refunds will be issued for reactions unless negligence is proven.

3. FREE REPAIR / REDESIGN POLICY (NAILS ONLY)

3.1 Free Repair Window

One (1) free nail repair or design correction is available within five (5) days of the original service date.

3.2 Coverage Conditions

• Chipping, lifting, or peeling due to application or material issues
• Minor smoothing or reshaping

3.3 Exclusions

• Damage caused by client neglect (manual labor, nail-biting, misuse, etc.)
• Request for different shape, design, or color (this counts as a new service)
• Requests made after the 5-day window

3.4 Staff Availability

While we try to assign the original technician, repairs may be done by any available senior technician depending on scheduling.

4. TOENAIL INGROWN PROCEDURE POLICY

4.1 Non-Medical Service Notice

Our ingrown nail care is cosmetic and not a medical procedure. We only offer mild to moderate cleaning. Severe or infected cases will be referred to medical professionals.

4.2 Client Waiver and Consent

• Clients must acknowledge the service is non-medical
• Understand the risks (discomfort, minor bleeding)
• Sign a waiver prior to the service

4.3 Aftercare Responsibility

Clients must maintain proper hygiene and monitor for any complications. d'Dream Nails & Lashes Lounge is not liable for aftercare negligence.

5. EYELASH EXTENSION POLICY

5.1 Aftercare Instructions

Clients must follow proper aftercare (avoid rubbing, oil-based products, etc.) to maintain lash quality. Early lash fallout from poor aftercare is not our responsibility.

5.2 Lash Retouch Window

Discounted retouch is available within 7–10 days from the original service date. Regular rates apply after this window.

5.3 Lash Concerns

Any lash-related concerns must be raised within 3 days. If due to application error, a one-time free touch-up may be granted.

6. LIMITATION OF LIABILITY

We are not liable for issues caused by:

• Undisclosed health conditions or allergies
• Client's failure to follow aftercare instructions
• External product use or lifestyle damage

THANK YOU FOR CHOOSING d’DREAM NAILS & LASHES LOUNGE

Your satisfaction and safety are our top priorities. We are committed to giving you the best pampering experience.